Unable to connect 2 monitors to Dell XPS-13


#1

Unable to connect two monitors to Dell XPS-13 through UD-ULTC4K.

  1. Monitors: Dell U2412M
  2. Monitor 1 connected DP++ to DP++. This connection works properly.
  3. Monitor 2 connected to monitor using D-sub@Monitor to D-DVI patch cord the D-DVI converter to to DP++ on Plugable This monitor is recognized by advanced display screen, but is not receiving signal from computer through plugable.

#2

Hello, thanks for posting and I am happy to help!

Thanks for the description of the behavior you are seeing. Since the monitor seems to be recognized within Windows display settings, can you ensure that the input setting on the monitor is set to VGA (also can be referred to D-Sub)? This would be a quick variable to check as some monitors do not automatically detect and switch input settings.

If the input setting is set to VGA, does reinstalling the DisplayLink software and running the DisplayLink cleaner tool help by making sure that the software used by our dock is in a good state? To do so, please follow these steps:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here --> http://www.displaylink.com/downloads/file?d=64
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 8.5 M2 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+8.5+M2.exe
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3

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