Unable to Close Lid and do nothing - Second Monitor Fails

USB Docking Stations UD-3900
1

2021 03 07
I have a Dell Inspiron 13 5379 2in1 INTEL CORE i7 8TH GEN 16GB 500GB which is running Windows 10.
I have the Plugable Docking Station Universal USB 3.0
I am running two ASUS VZ239HE-W monitors
Several programmes, Microsoft and Dell ensure I always have the software up to date.

I use the laptop as a server and rarely remove it from its location. I require the laptop lid to be closed to take up less room and to avoid the accumulation of dusk. At the beginning I was able to set the laptop lid to “do nothing when closed” and this worked. However now I have to permanently keep the lid open or the second monitor will not display its screen.
As soon as I close the laptop lid the right hand monitor goes dark and then blue and shows an HDMI no signal message and then it turns black and shows no display.

I would appreciate some help on this.

Yours sincerely,

2

Hi Emma,

Thank you for posting!

I can see that you have also reached out to us directly via support@plugable.com with an identical request for help, and I have just sent my direct reply with the next steps.

Moving forward, please only reply to our direct email in order to help keep all communication in one place.

Thank you,

Bob
Plugable Technologies