UGA installs but doesn't light up.

My computer sees my uga-2k-a and tells me that the drivers are up to date, but the green light doesn’t come on and I cannot see my 2nd monitor on the screen resolution window.

Hi Lincoln,

Thanks for posting your question here! I am sorry to know about the trouble you are having with the Plugable UGA-2K-A. We will get you up and running.

Could you run the DisplayLink support tool (instructions here:… ) and email the .zip to along with a link to this thread and your Amazon Order ID?

This would give us a better insight as to what is going on. Once we analyze it, we can figure out the next steps.