UGA-4KHDMI with Dell 5459 and Vizio E43U-D2 Font Clarity Issues with MS Word and Google Chrome Image Clarity


#1

Model: UGA-4KHDMI
Host PC: Dell Inspiron 24-5459 All-In-One
Graphics: Intel 530 Chipset
Monitor: Vizio 4K E43U-D2

Issue 1: Google Chrome browser contents are blurry. Font is difficult to read. Images are pixelated.

Issue 2: MS Word 2016 - Font is very blurry and almost un-readable. Unable to resize windows to clear up the blurriness.

Issue 3: I am unable to differentiate between main monitor and Vizio 4K tv via Intel HD Graphics software to select alternate resolution settings. I realize this is likely due to the connection stemming from the USB 3.0 port instead of the HDMI port, but is there a possible work around. My goal is to be able to have multiple documents on the Vizio for editing purposes while working on a massive documentation project.

I purchased this adapter due to my new All In One pc not supporting 4K resolution. I will be using it as a secondary monitor to work remotely going forward. Is there any way to clear up the font blurriness issues? Overall I am very happy with this adapter. The 4K test videos and wallpapers are amazing, however for work related items it needs some tweaking. Any information is appreciated. Thank you.


#2

Hi Jake,

Thanks for posting, and I would be happy to help with your adapter!

Thank you for the great detail you provided, that helps me a lot.

In regard to Issue 3: The Intel HD graphics software only works with Intel internal graphics adapters, so that it does not recognize our USB adapter is expected. You will just need to make use of the ‘Display Settings’ application built-in to Windows to manage both displays. I made a brief overview of this here if you are unfamiliar -> https://youtu.be/0jDgITDfZAs

In regard to Issue 1 & 2: Our adapter or its DisplayLink driver cannot not affect how individual elements are displayed on the screen as that is all controlled by Windows itself. The fuzziness you describe is most likely being caused by how Windows is scaling the content on both displays. I wrote a little about scaling behavior here if you are curious --> http://plugable.com/2015/06/04/the-sc…

This behavior tends to affect those using a system with displays that have a great disparity in pixel density, in your case an internal display that has a 1920x1080 resolution and an external display that has a 3840x2160 resolution. A common workaround to subvert this behavior would be to set the resolution of both displays to 1920x1080 (by following this guide --> http://www.tenforums.com/tutorials/49…), and have Windows set the display scaling to 100% (following part 4 of this guide --> http://www.tenforums.com/tutorials/21…). This should prevent Windows from scaling the content on both of the displays. You can of course try just adjusting the scaling on its own first if you prefer, but doing both tends to work best.

Please let us know if that information helps!

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3