UGA-2K-A not working

New UGA-2K-A system recognizes unit, loads driver, no light on unit, nothing on display

Hi Martin,

Thanks for posting here! I’m sorry to know about the trouble you are having with the Plugable UGA-2K-A.

Could you run the DisplayLink support tool (instructions here:… ) and email the resulting .zip to along with your Amazon Order ID and a link to this thread?

This would give us a better insight as to what is going on.

Once we analyze it, we can figure out the next steps.


Install s/w from cd not windows, works great!


Thanks for letting us know that the Plugable UGA-2K-A is working fine after you installed the driver.

Please do feel free to post back here or shoot us an email at if you ever need any help or information regarding any of our products. We are here to help!