UGA-2K-A not working with new motherboard


#1

Several months ago I purchased one of the UGA-2K-A’s from Amazon. I loved it so much I bought another one a few weeks later.

Today, I got a new motherboard for my computer (an ASRock Z68 Extreme3 Gen3), and now the device has stopped working! I’ve tried re-installing the drivers, swapping the USB cables, connecting it to different USB ports, and even setting it up on a different computer… nothing. The green LED doesn’t even come on.

Device manager shows it under “USB Display Adapters” as “USB Display Adapter” and whenever I connect or disconnect it, device manager flickers and refreshes.

Any ideas for me to get it working again?


#2

Hi David,

Thanks for posting here! I’m sorry to know that the Plugable UGA-2K-A is no longer working.

Could you run the DisplayLink support tool (instructions here: http://plugable.com/support/displayli… ) and email the generated .zip to support@plugable.com along with your Amazon Order ID and a link to this thread?

It will give us a better insight as to what is going on. Once we analyze the .zip, we will figure out the next steps.

Regards,
Roze


#3