I have plugged in the UGA-2K-A device, drivers for Windows 7 installed, attached the DVI-VGA attachment, and connected it to my monitor via VGA cable. Screen is black. Tried to “Detect” the monitor in the Screen Resolution section of Control Panel. I receive the message: “Another display not detected”. I have tried the connect anyway options on the Multiple displays drop down menu. No luck.
I have checked the device manager and see the the device is “working properly”. The light on the device is not lit, and I have not gotten better results after rebooting the computer 5 or 6 times. I have also removed the USB and reinserted it several times.
It is worth noting that when I initially installed the device a couple of days ago, it seemed to work. But, when I tried to reboot my computer, I was unable to reboot. I needed to reboot because my computer had become extremely slow; perhaps because of an insufficient graphics card (Mobile Intel 4 Series Express Chipset Family). I had to press F8 and reboot based on the last known bootable state. Drivers from another device may have caused this. I’m not sure. But, the UGA-2K-A drivers were reinstalled automatically after reboot and the problem of a black screen as described above began. I then tried to overwrite the installed drivers with those on the Installation CD. Presently the driver version is up to date (vesion 5.5.29055.0). Still no luck. Please help me to figure this out or let me know how to return it. I recently purchased from Amazon.com. I wonder if I may need a Matrox dualhead2go or something similar.