UGA-165 not working with projector using HDMI

I just bought a UGA-165 for my IN72 Infocus Projector. I am using Windows10 which detects the adapter and shows that I have a 3rd screen in the control panel but there is no video on the projector. I am connecting to the projector with HDMI. The default resolution is set by windows to 720 but there is no image on the projector. I tried all possible resolutions including 640x480 but the projector does not detect the signal. I know the projector works because I can connect my dvd player and it works fine. Please help. I saw someone else asked a similar question "Projector doesn’t sync to UGA-165 in MacOS ". I had my hopes high to get this working.

Hello Roby,

Thank you for posting! I’m sorry to hear your adapter isn’t working as expected, but I’m happy to help. We attempted to send this via email, but are posting here as well in case the email was missed or went to spam

Based on your description of the behavior, our next step is to get more information from your system. To do so please send us ( the output of our diagnostic utility PlugDebug ( which will help us determine the next steps. If you wouldn’t mind, please reference “Ticket #172952” in the subject.

Thank you!