UD6950PDZ Macbook Pro M2 Chip only 1 screen


Please help, I am running Sonma 14.1 on a 24GB Apple M2 MacBookPro. I have down loaded DisplayLinkManager (Build 148), connected 2 HDMI (tried 3) and only get one to work. The displaylink manager says no displaylink-enabled device detected. It is showing in the hardware manager as
Plugable UD-6950PDZ:

Product ID: 0x6011
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 31.17
Serial Number: 4001A01025
Manufacturer: DisplayLink
Location ID: 0x00210000

All is enabled in privacy & notifications. I do not get the screen sharing icon in the tray yet it is installed

What am I missing please?


Hi James,

Thanks for contacting us! I am sorry this is not working as expected.

Based on your description of the behavior, our first step is to get some additional information from your system using our log-gathering tool: PlugDebug, when you have a moment:

  1. Keep the docking station connected to the computer with the displays and devices connected to the docking station
  2. Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
    2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
    2b) For macOS: Click on the red button “Generate PlugDebug Report (Deprecated Pending Update)” to expand the section, select the PlugDebug utility from the Downloads pop-up on the Dock, or double-click if saved to the Desktop
    2c) Follow the on screen instructions to launch the application
  3. Click the “Start” button to begin gathering logs from the system
  4. When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
  5. Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #419009 - Attention Pat’

This will allow us to examine some log files from your system to help determine the next steps.

Thank you,

Plugable Technology


We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.


Plugable Technologies