Ud3900 not detecting vga monitor

1

i have upgraded to the latest drivers
new lenovo t490 laptop
hp W2082a monitor

have uninstalled/reinstalled/rebooted to no avail

2

Hello Len,

Thanks for contacting Plugable support! I’m sorry to hear about this display issue through your Plugable UD-3900 docking station, but I’d be happy to help.

Thank you for the clear description of the issue and for reinstalling the drivers.

Based on your report, the first step we’ll want to take is to make sure that the software used by the dock is in a good state by reinstalling the DisplayLink software and running the DisplayLink cleaner tool. To do so, please follow these steps:

  1. Disconnect the dock from the system, and please remove the power cable from the dock, so it turns off completely (this is important, so the unit resets). Please keep it disconnected until the last step
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel > Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool (https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe)
  4. Once the Cleaner has been run, reboot your computer (even if not prompted to)
  5. Download and install the 10.0 M0 DisplayLink software (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+10.0+M0.exe)
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect the dock to your system

If these steps help, great! If not, I’d like to request some logs from your system to investigate further. Could you please keep the Plugable dock connected to your system (with the display still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and email the results to support@plugable.com with “ticket 331229” as the subject?

Thanks for giving us a chance to help!

3

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.