Using with Macbook Pro for the past year with no issues. Whenever I plug a cable into the host connection for USB-C, it powers down the docking station. Suggestions on troubleshooting steps?
Hello Daryl,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
If you haven’t already done so, fully unplug the dock from all devices, power, and USB-C cable to the host computer. Wait about 30-60 seconds, then reconnect the power cable first, USB-C host cable next, and USB devices last. Sometimes a reset in this order can resolve this issue.
If not, we may need to replace the dock under warranty. Please contact us directly at support@plugable.com with your Amazon Order ID # or other proof of purchase, the serial # off the bottom of the dock, and the best shipping address.
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Senior Engineer
Plugable Technologies
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