ud-ultcdl looses network connection after using Belkin USB-C to ethernet adaptor.


#1

I had a network connection fail on UD-ULTCDL after using belkin usb-c to ethernet adaptor, had to re-install the “plugable / display link software to fix”. This is not a long term ideal solution each time I go on the road.


#2

Hello Leo,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Also, what model Belkin USB-C Ethernet adapter do you have?

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3

Thanks Josh, running it now and will email it to you.

The belkin adaptor is F2CU040. It worked straight out of the box. no drivers needed manual downloading.


#4

Maybe you could send me your email, I only have a noreply.plugable etc one.


#5

Running the plugdebug seems very slow, stalled at the compressing stage, how long should that stage take. been over 45 mins now!


#6

gave up waiting for the debug program to say it had compressed and emailed the file FAO Joshua Henry. Awaiting a response. Thanks! Leo


#7

Thanks for sending the file. I will take a look and be in touch shortly!


#8