UD-ULTC4K Not Charging Through usb-c

USB Docking Stations UD-ULTC4K
1

I have a Lenovo thinkpad and the usb-c from the tower to the back of my computer does not charge my laptop. Is my laptop battery too big to support the charging? I currently have my Lenovo charger plugged in and charging the laptop.

2

Hi Brendan,

Thanks for reaching out to Plugable support! I’d be happy to help with that.

We would be happy to check if you could provide us with the exact model of Lenovo laptop that you’re using. Typically it is also easy to find this information if you look at the power supply that came with the laptop to see. what type of wattage it is intended to provide to the laptop.

We have seen a few newer computers that require higher than 95 watts from the power supply, which would exceed the capabilities of this particular docking station.

Thank you for giving us a chance to help.

Richard A
Plugable Technologies
https://plugable.com/support

3

Hi Richard.

This is what it shows in my about.Device name
Processor 12th Gen Intel(R) Core™ i7-12800HX 2.00 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID D581BBBF-5B40-441C-A687-6740C6E06E9B
Product ID 00329-10070-07422-AA708
System type 64-bit operating system, x64-based processor

My charge is 170w Lenovo

4

Hi Brendan,

Thanks for the update.

Depending on what version of the UD-ULTC4K docking station you have, The dock should be able to provide up to 60 watts for the older version or 100 watts for the newer version.

Here is a link to an article on the differences between the two and how to identify them.
https://kb.plugable.com/question/1414270

Unfortunately, in this situation, because your computer requires a 170 Watt power supply need. neither one of these docking station versions would be able to provide an adequate amount of power to fully sustain this laptop battery charge.

You may be able to adjust some of the power settings for the laptop in order to extend some of the life when connected to the docking station, but you may have to use the included power supply for the docking station when. using this laptop.

I know this is probably not the news that you’d like to hear, but hopefully it’s helpful all the same.

Richard A
Plugable Technologies
https://plugable.com/support

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