UD-CAM/ USB-C Docking station not recognizing HDMI Monitor


I had to change cables and now everything works except the HDMI. Changed HDMI cables but this doesn’t work. I can run a separate lightning cable for the HDMI to the computer and this works, but want to run everything through the UD–CAM/USB-3 Docking station.


Hi Bob,

Thank you so much for reaching out to us via our support forum, and directly via email. The problem is most likely related to the specific cable you are utilizing (as not all USB-C cables are the same, and we normally do not advise utilizing cables that are not the original ones that come with our docks).

Would it be possible to obtain a link or description of the cable you are currently utilizing when running into this issue?

Thank you for your time,
Product Owner & Technical Support


Tbt3-ud1-83 dual monitors