UD-CAM + USB-C based MacBook Pro 15" or 16" (not 13") : Laptop chimes every few minutes as if it has just been plugged in

I have a UD-CAM that works fine with numerous Apple thunderbolt-3 based client laptops that I bring to my workstation to work on. However, they all exhibit the same minor behavior when idle. On a non-regular delay, the laptop will make the “you just plugged in a power adapter” sound. Sometimes it’ll chime 2 times in 5 seconds, sometimes after 30 seconds, sometimes after a few minutes. All while the laptop sits idle and asleep. If I log into the computer, it doesn’t seem to happen. And this does not happen when attached to an Apple power adapter.

It’s happening right now to a MacBook Pro (16-inch, 2019). Does not seem to affect 13" models at all. Is it possible that this dock is not quite up to the task of supplying the full 85W of power?

Plugable-supplied power adapter. Pluggable-supplied USB-C cable. No USB devices, no HDMI displays, no headphones, no LAN cable attached.

Tool Version: 0.10.0
[19:17:13] GATHERING: System Profile
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Execute Time: 41.4167900085
DONE: /Users/ahawkes/Desktop/Phred-MacBook-Pro-16-2019.local_20201026_191713.zip
Log Gathering Complete!

Please email the file: Phred-MacBook-Pro-16-2019.local_20201026_191713.zip that is located on your Desktop to support@plugable.com.

Hi @ahawkes,

Thanks for posting!

Given the issues you describe, I’d like to try disabling Power Nap to see if that has any impact on the issue you describe. To do so, you can follow these steps:

  1. Navigate to System Preferences > Energy Saver
  2. Click on the Power Adapter tab
  3. Uncheck the “Enable Power Nap while plugged into a power adapter” setting

Please let me know if this makes any difference.

Thanks for giving us a chance to help!

Mitchell

I just plugged in a MacBook Pro (16-inch, 2019). I left it as-is to prove first that the issue was still happening and it was. I then turned off PowerNap and it’s still beeping every minute or so.

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