UD-CAM + UGA-2KHDMI adapter?


#1

Hi,

  1. I realize that the UD-ULTCDL is a better desktop solution for this, but I’d prefer to wait for the release of the UD-ULTC4K. So humour me please :slight_smile:

In the meantime, I like the idea of the UD-CAM for travel purposes regardless. Plus, I already have your UGA-2KHDMI adapter.

So, I’m wondering if I can I plug that adapter into a UD-CAM to add a 2nd 1080p monitor as an interim solution to get dual (external) monitors at home?

(I have already confirmed with your people that the UD-CAM is compatible with my laptop - the Huawei Matebook X Pro).

  1. I need a longer cable between the UD-CAM and the laptop. What is the specification of that cable?

  2. Any news on when the UD-ULTC4K is likely to make an appearance?

TIA.

Gary


#2

Hi Gary,

Thank you so much for reaching out to us, I would be more than happy to assist!

It is certainly possible and compatible to connect a UGA-2KHDMI adapter to our UD-CAM, and will only require you to download and install the DisplayLink drivers for the device on the system the UD-CAM is connected. The UD-CAM does not utilize DisplayLink drivers, so you should not run into any configuration issues with them both connected.

The UD-ULTC4K is already available, and has been for quite some time, you can find out where to purchase it in your region here -> https://plugable.com/products/ud-ultc4k

In regards to a longer cable for the UD-CAM, this is possible, but the cable included with the dock has very specific features, so not all USB-C cables will be compatible. We do sell our own extended 20GBPS Thunderbolt 3 cable that has all of the right features, and is 2M in length. You can read more about it, as well as where to purchase it here -> https://plugable.com/products/tbt3-20g2m/

I hope this information helps, please let me know if you have any additional questions or concerns, and I would be more than happy to assist.

Thank you for your patience,
Marc
Product Owner & Technical Support


#3

Thanks for that Marc.

The reason I thought the UD-ULTC4K was not yet released is that’s what it says at the bottom of your product page (https://plugable.com/products/ud-ultc4k).


#4

Hi Gary,

No problem! I apologize for this miss-information on the web page. We utilize this text when a device is out of inventory in specific regions, but it is currently in stock. Please let me know if you have any additional questions or concerns, and I would be more than happy to assist.

Thank you for your patience,
Marc
Product Owner & Technical Support


#5