UD-CAM does not provide power to HP Spectre X360 14-ea1023dx

USB Docking Stations UD-CAM
1

I recently purchased an HP Spectre X360 14-ea1023dx using Windows 11. My UD-CAM that I use at home does not provide power to the new laptop (i.e. does not charge the battery), even though it provides power to my HP X360 Spectre 15-b1012dx and 13-w023dx laptops.

I would be happy to purchase another Plugable dock but now I’m not sure which one will work with my 14. I have a Plugable dual-monitor dock at the office that DOES work with the 14.

2

Thanks for reaching out and I’d be happy to help with that.

Looking up the specks for that HP Spectre X360 14-ea1023dx I can see that it uses Thunderbolt 4 as the connection ports. We have seen some issues that prevent the Power Delivery chip in the UD-CAM form interfacing with some Thunderbolt 4 laptops.

For these situations we typically recommend the UD-CA1A as it is similar to the UD-CAM but uses another PD chip that has been known to work better with the Thunderbolt 4 systems that the UD-CAM will not charge.

Please let us know if you have any other questions or feel free to contact our support team at Support@Plugable.com and reference ticket #364533

Thank you,

Richard A
Plugable Technologies
https://plugable.com/support

3

My UD-CA1A was delivered today. It works great with the HP 14ea1023dx and provides power. Thanks so much! You saved me from a guessing game!

4

Thanks for the update and I am so glad this is working.

Richard A
Plugable Technologies
https://plugable.com/support

5

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.