I have both monitors plugged into the HDMI port of the plugable device. My keyboard, mouse, and headset also plugged into the plugable device. I’m experiencing random disconnection of my monitors, keyboard, and mouse. My keyboard or mouse would all of sudden stop responding but the monitor remains powered on.
The plugable device itself is plugged into my laptop’s Thunderbolt port.
Reading some of the suggestions here, I tried swapping the cable from the Thunderbolt connection to the USB port of my laptop. This is where i’m at right now and still testing. So far, I have not (yet) experienced the disconnections I described above.
Will update this thread if anything comes up.
For now, I have the following questions:
Am I using the wrong type of plugable device?
Should I use a Thunderbolt plugable device itself and then hook up my peripherals (kb, mouse, monitors, headset) to that plugable device?
Thank you for posting and sharing the details of your setup while using the Plugable UD-6950 docking station.
Thank you as well for the follow-up post letting us that know that after having switched to using the USB 3.0 Type-A cable we included in the box with the dock (as opposed to the USB Type-C cable) that things are working as expected.
Should the behavior change while using the USB-A cable to connect the dock to your Lenovo laptop, please reach out to us directly via support@plugable.com with the Amazon Order ID number for your UD-6950 purchase and the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
Please also reference ticket #- 337504 within your direct email, this will allow us to match things up and help us to determine the next steps.
** Please do NOT post either your Amazon Order ID number or the PlugDebug file here in our public forum **
In response to your original questions:
Q1. Am I using the wrong type of plugable device?
A1. There are of course many different product options available that each meet different needs, however speaking in general we do not believe that the UD-6950Z is the ‘wrong type’ of device for your system.
Q2. Should I use a Thunderbolt plugable device itself and then hook up my peripherals (kb, mouse, monitors, headset) to that plugable device?
A2. If the UD-6950Z continues to work as expected and meet your needs, then there is no need to use a product based on Thunderbolt technology.
When it happens, typically the 2 monitors will stay on with whatever the last displayed browser/program I happen to be showing on the monitors.
I unplug the USB cable, and plug in back in but no joy.
I power off the plugable and power it back on then everything is back to normal…until it hangs again.
I’ve been working today for a full 10-11 hrs without issues until this happened.
Is it possible that the plugable is running too hot? I have a temp gauge on top of my desk and todays relative humidity in my office and temp was between 68-71 degrees at 45-50% humidity.
** It would be ideal to run PlugDebug just after the problem has occurred again (even if the dock is not working as expected) in order to capture the current state of the system. **
Please also reference ticket #- 337504 within your direct email, which will allow us to match things up and help us to determine the next steps.
** Please do NOT post either your Amazon Order ID number or the PlugDebug file here in our public forum **
Apologies once again for the frustration, and thank you as always for the chance to help!