I have two monitors connected to my MacBook Pro via the UD6950Z.
Whenever my screen saver comes on for a long period of time (not sure how long but every night), the Plugable device seems to stop working.
Only way to get it working is to pull the power cord out, then reconnect. Not a biggie, but still a minor annoyance.
During the time it stops working the two external monitors are either black, or sometimes have a light grid pattern showing on them.
I thought it may just be a monitor issue, but today the Ethernet connection was also down, until I disconnected and reconnected the power cable.
Hello Gary,
Thank you for contacting Plugable support. In order to help assist you we will require some additional information however instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case 365656 which will allow us to match things up and then provide the next steps.
Apologies for the extra steps in the process, and we thank you for giving us the chance to help!
Best regards,
Michael S.
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