I’ve tried HDMI and DP cable, and both don’t seem to get additional display information. I am on a Dell and tried the USB and USB-C for the peripheral connection. I know the connection functions since my headset, mouse, and keyboard work. Am I missing something?
Hi Natalie,
Thank you for contacting Plugable! I am sorry to hear the UD-6950Z isn’t working as expected, and I’ll be happy to assist.
To help diagnose the issue, can you please send an email to our direct support email address (support@plugable.com) with “For ticket # 418057” in the subject line? In the email, please include the following information:
- The Amazon/Walmart/eBay/Newegg Order ID number for your docking station purchase. If it’s from Amazon you can find this at www.amazon.com/orders
- While the docking station is connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug: https://plugable.com/pages/plugdebug
This information will help us to determine the next steps.
** Please do not post the above information here in our public forum (it contains personally identifiable information) **
My apologies for the frustration, and thank you for giving us the chance to help!
Sam
Plugable Technologies