Ud-6950pdz not showing 2nd monitor

[beerock]

ud-6950pdz not showing 2nd monitor

I have a msi ge76 11uh raider laptop with Gforce nvidia rtx 3080 graphics card

I have a sony bravia x90l 65" tv

and a hisense r5 series 58r6e3 58" tv

I have the ud-6950pdz hooke dup via usbc thunderbolt 4 wire,

both tvs are hooked up with hdmi wires the sony is in hdmi 1 out and the hisense is in hdmi 2 out.

right now when i have it setup the sony shows picture the hisense doesnt

when i switch the hdmi wires the hisense will show laptop screen and sony wont.

so the hdmi wires are good.

I use to use the hdmi out on my laptop and it worked fine.

the windows settings shows no 3rd monitor.(laptop1 sony 2 hisense 3)

please help so i can have this setup I emailed a debug file

am i able to call you for support? i can probably fix it quicker on phone. i will prefer that communication anyway

perhaps someone has had this issue and can reply

[Pat_P]

Hello,

We are working to resolve this issue via direct email and will be posting the resolution to this thread when complete.

Thank you,

Pat
Plugable Technology
support@plugable.com

[beerock]

Ok great please let me know when it’s shipped… can’t you send via Amazon prime so I get it faster?

[beerock]

has this shipped yet?

[Pat_P]

Hi,

You should have received a response on the direct email thread with the tracking details when the package shipped on Thursday. Please reply in that email thread if you did not receive the tracking number and I can resend.

Thank you,