Hi,
I plugged my UD-6950H in and it worked for a few minutes on two monitors and then stopped working completely. I’ve disconnected and reconnected everything, tested each device individually without the hub and they work fine. Now the blue light is blinking and I can’t get a signal to any devices, including my laptop. Please help, thanks!
Hello,
Thank you for contacting Plugable! I’m sorry to hear that your UD-6950H is not working as expected, and I will be happy to assist you with this.
Our first step together will be to gather some personal information so that we can look at getting you a replacement. If possible can you please email us directly so we can gather this information privately?
You can reach us at support@plugable.com or Plugable.com/support. Please reference ticket # 395457.
Once again we apologize for the trouble, and I look forward to your reply.
Sean
Plugable Technologies
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