When I plug the mini-plug for the speakers into the output audio jack on the laptop directly, they work great.
When I plug the mini-plug for the speakers into the UD-6950H they do not work.
Windows 10 shows the the speakers are “Plugable Audio” as the default device and I can see the meter showing audio is being played when I look at “Sound” for Windows 10. But no audio is coming out of speakers.
I am able to change the default device to speakers on the laptop so I know windows is working fine with audio on the laptop.
However, the audio for the external speakers when plugged into UD-6950H don’t work.
Thanks for reaching out to us, I am sorry this is not working as expected and I am happy to help!
Based on your description it sounds like the audio device in the docking station is being detected but it is not outputting to the headphone port. Our first step is to reset the docking station to see if this helps to restore the audio capability, please perform the following and let me know if it helps:
Disconnect the docking station from the computer and remove the power connection from the back of the docking station, unplug all displays and USB devices from the docking station
Disconnect the docking station’s power supply from the wall and let both the docking station and power supply sit for 30-90 seconds to fully discharge
Restart the computer: In Windows 10: Start → ( Power Icon ) → Restart
After 30-90 seconds, reconnect the power supply to the wall socket or power strip
Reconnect the power supply to the docking station
verify the blue power LED is illuminated on the front of the docking station, please let me know if this does not come on
Reconnect the docking station to the computer, please verify the USB cable is fully seated on both the docking station and the computer
Without reconnecting anything else to the docking station please connect the speakers to the headphone port on the front of the docking station ( front left port ) and test for audio output
Manually select the Plugable Audio from the drop down menu above the volume slider in Windows 10, please let me know if this is not available.
Reconnect the displays to the docking station and verify they are working as expected along with the audio
Reconnect USB devices to the docking station, double check the audio output
Please let me know if this helps, or if the audio is still not working at step 7
Additionally, please let me know your Amazon Order ID ( available from Amazon.com/orders ) for the original purchase of the docking station. If we need to start a replacement we will use this for tracking and warranty purposes. If you would rather not post it to this forum please feel free to email me directly at ‘support@plugable.com’ using the subject line ‘Ticket #284135 - Attention Pat’ and I will be sure to get the email.
I was about to follow your instructions, but before I did I plugged the speakers back into the docking station and they worked. Not sure why, but they did.
Will keep the instructions in case it happens again.
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.