I have a UD 5900 and have used it for a number of years with a titan laptop. with in the last 6 weeks, I started using a new laptop (MSI, gaming computer, 11th Gen Intel(R) Core™ i9-11900H @ 2.50GHz 2.50 GHz with 64 gb ram, windows 10 pro).
I use the computer power supply along with the UD 5900.
Three or four times now I have had glitches where my displays quit working and my Ethernet stops, (the UD 5900 seems to quit working for a bit, then it will come back).
Is there a compatibility issue with an MSI Gaming Computer and the UD 5900?
Thank you for posting! I am sorry things are not working as expected while using your Plugable UD-5900 docking station and I would be happy to help.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 365767’ in the subject line that contains the following information?:
The Amazon Order ID number for your UD-5900 purchase
While the UD-5900 is connected to your MSI laptop (even if not working as expected) the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
This information will help us to determine the next steps.
** Please do not post the above information here in our public forum (it contains personally identifiable information) **
Apologies for the frustration, and thank you for giving us the chance to help!