I recently received my UD-4VPD from Amazon. From the moment I plugged the dock in, the power button light has been flashing. I connected everything and nothing works, with the exception of the rj45 port. Internet connectivity is being passed to my device over the dock/included USB C cable, but no USB peripherals are working, no display outputs, no power. I tried the troubleshooting steps on the forum here to reset the dock and that has not worked.
I have verified that all my displays, and cables work when connected directly to the laptop, it is only the once they are connected to the dock that nothing is passed to the dock.
Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!
I recommend contacting our support team directly via email at ‘support@plugable.com’ using the subject line “Ticket # 461509 - Attention Pat”, to ensure your email goes directly to me to follow up.
Thank you, I look forward to your reply email and we can proceed from here.
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.