UD-3900Z stopped detecting monitors

USB Docking Stations UD-3900Z
1

Hello!

My UD-3900Z suddenly stopped connecting to my 2 monitors. It is a newer station and did work for the last several months.

I’ve power cycled, updated the drivers, and checked all cords but nothing seems to work. Does anyone have some tips to get me fixed back up?

Computer is a surface laptop 5

Thanks!

2

Hi Jessica,

Thank you for contacting Plugable! I’m sorry the UD-3900Z isn’t working as expected, and I’ll be happy to assist.

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address (support@plugable.com) with “For ticket # 452939” in the subject line? In the email, please include the following information:

  1. The Amazon/Walmart/Newegg/eBay order number for your docking station purchase. If it’s from Amazon you can find this at www.amazon.com/orders
  2. While the docking station and displays are connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug: https://plugable.com/pages/plugdebug

This information will help us to determine the next steps.

** Please do not post the above information here in our public forum (it contains personally identifiable information) **

Apologies for the frustration, and thank you for giving us the chance to help!

Sam
Plugable Technologies

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