I am having an issue with the UD-3900PDZ dock not connecting properly to my laptop. It is a Lenovo Yoga 7 2-in-1 14ILL10. I have followed the steps in this support thread, as well as in this support thread as well. The 2nd one did nothing, but the 1st did something.
To begin with when this issue started, connecting the dock into my laptop would do nothing, as if it wasn’t connecting at all. It had worked for about 3 or 4 months before this. All other USB-C connections work except for the dock, so it’s not that. Using a different USC-C connector cable also doesn’t work. After using the steps in the first support thread, the DisplayLink Manager acknowledges that the dock exists, but flickers on and off continually as long as the connector is plugged in. Nothing works because it is not “connected” for long enough.
I’ve tried every form of troubleshooting I possibly could find, so if there is another possible solution, I’d love to try it.
Thanks for contacting us! I am sorry this is not working as expected.
Based on your description of the behavior, our first step is to get some additional information from your system using our log-gathering tool: PlugDebug, when you have a moment:
Keep the docking station connected to the computer with the displays and devices connected to the docking station
Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
2b) Follow the on screen instructions to launch the application
Click the “Start” button to begin gathering logs from the system
When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #483150 - Attention Pat’
This will allow us to examine some log files from your system to help determine the next steps.
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.