UD-3900H won't wake up after computer sleeps

[stephenb5522]

Hi,

Every time my pc sleeps the UD 3900H won’t wake up. I need to pull the power and plug it back in. I’m running Windows 11 24H2

Thanks

Stephen

[MichaelS]

Thank you for contacting Plugable support. We would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case 448405 which will allow us to match things up and then provide the next steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

[stephenb5522]

Hi Michael,

I ended up removing the drivers and reinstalling them and it seems to be working now.

Thanks

Stephen

[MichaelS]

Hi Stephen,

Great to hear that a clean install of the drivers has helped here and that you are now back up and operational with your UD-3900H.

If you ever have any follow-up questions or concerns, please feel free to reach out to us anytime through this support channel, and one of our support specialists will be happy to help.

Have a wonderful rest of the day.

Best regards,

Michael S.