UD-3900 with Surface Pro 3-- No monitors (undetected)


#1

UD-3900 with surface Pro 3-- No monitors (undetected)

I have a Surface Pro 3 with a USB 3.0 UD-3900 docking station and am unable to detect the external monitors.
Other threads/post mention Windows seeing the monitors but not displaying anything. In my case, the mouse and keyboard work, but there are no external monitors connected/detected. I have 2 dell monitors (1 HDMI & 1 DVI) plugged into the dock.
Drivers have been updated.
Based on other threads I have also updated the Intel Graphics drivers. All system updates have been applied.
Surface Pro 3
UD-3900
Latest drivers installed
Intel graphics driver updated
All windows/system updates current

Mouse/keyboard plugged into hub works.
Video/Ethernet do not.

Any ideas?


#2

HI Will,

Thanks for posting. This does indeed sound like different behavior that what some Surface users were encountering since, as you mention, the monitors aren’t being detected.

We’ll want to have a look at some log files to get a better idea of what might be causing the issue. When you have a moment, can you please run our log-gathering tool from the link below with the dock and displays attached:
http://plugable.com/support/plugdebug

It will save a .zip file to your desktop which can then be emailed to support@plugable.com and see what the best next steps will be. (Please put “Ticket 95124” in the subject line.)

Thanks!
Gary


#3