Ud-3900 USB not recognisable when machine locks

[KPH]

My dock works wonderfully well until I lock machine machine and walk away. When i come back i get the old message saying “USB Not recognizable”. Tried the cleanup script and reinstalled the software but doesnt work. Only if i power off the dock and then power it back on does it work.
Anyone any ideas?

[Pluga_Bob]

Hi Kelly,

Thank you for posting! I am sorry things are not working as expected while using your Plugable UD-3900 docking station, and I would be happy to assist you.

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 420624’ in the subject line that contains the following information?:

1. The Amazon Order ID number for your UD-3900 purchase

2. While the UD-3900 is connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

That information will help us to determine the next steps.

*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***

Apologies again for the frustration, and thank you for giving us the chance to help!

Bob
Plugable Technologies