UD-3900 not supported

I purchased a Plugable USB 3.0 Universal Laptop Docking Station Dual Monitor for Windows and Mac (Dual Video: HDMI and DVI/VGA/HDMI, Gigabit Ethernet, Audio, 6 USB Ports) in 2017. The docking station worked perfectly until yesterday when I did some Windows updates, and ultimately had to wipe my laptop completely (it’s an HP from approx 5 years ago). Bottom line - I’ve had some tech issues as of late and I’m finally getting them all settled. I have two monitors attached to the docking station that now aren’t being detected after all the updates.

I’ve looked at prior threads, completely removed all plugs and let the station reset. I’ve wiped DisplayLink software, then re-installed. I’ve utilized the displaylink cleaner tool, then went to this site to reinstall the latest software. Every time I do, I get the message “This version of Windows is no longer supported by new DisplayLink drivers. Please go to https://www.displaylink.com/downloads/windows to get the last driver available for this version of windows”. I’ve gone through the cycle numerous times, and I keep redoing this for any available driver (working my way from newest to oldest). Is there a workaround for this? I work from home so I definitely need the three monitors to work… Thank you in advance for any input!

Hi Lex,

Thanks for reaching out to Plugable support! I’d be happy to help with that display adaptor.

The first steps we’ll want to take is to make sure that the software used by the display adaptor is in a good state by reinstalling the DisplayLink software and running the DisplayLink cleaner tool. To do so, please follow these steps:

  1. Disconnect the display adaptor from the system (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control PanelPrograms and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step.
  3. Download, extract and run the DisplayLink cleaner tool (https://www.synaptics.com/products/displaylink-graphics/downloads/windows-installation-cleaner)
  4. Once the Cleaner has been run, reboot (even if not prompted to).
  5. Now download and install the 10.0 M1 DisplayLink software (https://www.displaylink.com/downloads/windows)
  6. Reattach the display adaptor to your system which will trigger the final portion of the installation.

If these steps help, great! If not, I’d like to request some logs from your system to investigate further. Could you please keep the Plugable dock connected to your system (with everything still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there.

Please send the Zip file that the PlugDebug application saves to support@plugable.com. In the message, please include the following details:

  1. Refer to case ID 355043

Thank you for giving us a chance to help!

Richard A
Plugable Technologies

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