Brand new HP FHD laptop, installed plugable drivers as instructed. Nothing happens when I plug the plugable docking station in. No lights no communication, device doesn’t show up on the laptop. Plugable didn’t come with c port adapter so couldn’t test that either. Need help if I’m doing something wrong or should I send it back? How do you tell if the thing is even on, there are no lights anywhere?
Hello,
Thank you for posting! I am sorry things are not working as expected while using your Plugable UD-3900 docking station and I would be happy to assist.
You asked:
“How do you tell if the thing is even on, there are no lights anywhere?”
When the UD-3900 is connected to a known-working power source using the included power adapter, there should be a solid blue power indicator light on the front of the unit, towards the top of the device.
If there are no lights present on the front of your UD-3900 when the dock is connected to a known-working power source using the included power adapter, then the unit is not powering on.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 388592’ in the subject line that contains the following information?:
- The Amazon Order ID number for your UD-3900 purchase
- A copy of the Amazon Invoice for your order, that shows the Amazon Order ID number, the purchase date, and the ‘Sold by’ information
** You can access the Invoice for your purchase by clicking on the ‘Invoice’ link for the order within your Amazon Order History (available from https://amazon.com/orders) **
This information will help us to determine the next steps.
*** Please do not post the above information here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies