UD-3900 Docking Station Recognition Issues with Win 7 x64


#1

I cannot get the new UD-3900 to recognize on my Windows 7 Asus laptop. I have installed the latest software and I don’t get anything from DisplayLink to work. I don’t know what is going on. I have tried updating drivers and frankly spent way more time than needed. What is the key to this?


#2

Hi Tim,

We sent you an email from our email ticketing system regarding the issue. We’ll want to have a look at some log files to get a better idea of why things are behaving this way.

We’ve got a tool that can gather these logs into a .zip file that can be sent over for us to have a look. At your convenience please head over to:
http://plugable.com/support/plugdebug

There you’ll be able to download the program. You’ll want to run it with your dock and monitors attached, and sent the resulting .zip file to support@plugable.com so we can investigate further and determine the best way to proceed.

Thanks!
Gary


#3