I have had problems with my Razer keyboard and pluggable headset cutting out while plugged into the docking station. I checked to make sure I have the most up to date driver and I’ve confirmed that the headphones are the selected audio source, however, when they do cut out the headset is no longer available as an option. Any idea how I can fix this?
Hi Matt,
Thank you for contacting Plugable! I am sorry to hear that your UD-3900 docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the dock connected to your PC with everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 367222” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
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