I have a UD-3000. It has been working correctly with my relatively new HP Envy X360 laptop. Recently the connection between the laptop and the dock has started bouncing intermittently to the point that it is not usable. The HP BIOS was recently updated and Microsoft probably has sent a few updates without me paying attention, other than that I am not aware of any changes. Have you any ideas on how to resolve this?
I have reseated the cables and cycled the power on the UB-3000.
I replaced this with a UD-3900. While the issue is occurring less frequently, it just started to occur again.
Hi David
Thank you for contacting Plugable! I am sorry to hear that your UD-3900 docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 364941” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
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