UD-3000 not recognized as USB.3.0


#1

Windows 7 64 bit running on Clevo W150ERQ laptop.

  1. Cannot boot with UD-3000 plugged in. I recognize that this may be a laptop firmware issue, although I am running the latest provided by the manufacturer.

  2. See the attached image Device Manager image. The UD-3000 is not recognized as a USB 3.0 device. I get the Widows warning : “This device can perform faster if connected to USB 3.0 port” when I plug it in.

I have a USB 3.0 external drive, which is recognized as USB 3.0 when I plug it into the same USB port as the UD-3000. Also, when I plug this drive into one of the USB 3.0 ports on the UD-3000, it is not recognized at all.

  1. Mouse plugged into UD-3000 USB 2.0 port occasionally “hangs” for 1/2 second or so.

!](https://d37wxxhohlp07s.cloudfront.net/s3_images/868988/Untitled_inline.jpg?1362781033)](https://d37wxxhohlp07s.cloudfront.net/s3_images/868988/Untitled.jpg?1362781033)


#2

Hi Brad,

Thanks for posting here! If you could shoot us an email at support@plugable.com with your Amazon Order ID and a link to this thread, we will take care of this issue.

Regards,
Roze


#3