UD-3000 not connecting


#1

using UD-3000 on ASUS A53E…will not recognize external monitor, printers or audio (did recognize external hard drive, until I rebooted)

on Win 7, had to mute speakers–repeated noise; using USB 3.0 port to connect to laptop


#2

Hi Randy,

Thanks for contacting us, we’ll be able to help.


#3

Quick question: is the behavior the same when connected to a USB 2 port?

If you can send DisplayLink logs, we can figure out next steps. Here’s how:
HTTP://Plugable.com/support/tools/displaylink-support-tool. Just email .zip to support@Plugable.com

Thanks for your patience!
Bernie


#4