UD-3000: No Ethernet after Windows Update


#1

Win 10. Ran Windows Update this morning. It installed new drivers for my UD-3000 docking station. Now the Ethernet doesn’t work. Tried rebooting the PC, re-running Windows Update, rebooting the UD-3000; nothing worked. I also tested the hardwire Internet connection with another device and it works fine.


#2

Hi Bill,

Thanks for contacting us. I’m sorry the Ethernet connection on your dock stopped working properly. I’d be happy to help!

Based on your description of the symptoms, the best way to proceed is to have you keep everything connected including the Ethernet cable and send us the output of our diagnostic utility PlugDebug -> http://plugable.com/support/plugdebug

As you have also reached out to us directly via support@plugable.com and we don’t want the logs posted publicly, we’ll continue to help directly via email.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

I have a similar issue – is there a generic fix for this, or is it on a one-by-one basis?


#4

Hi Ethan - there’s nothing generic on this. Thanks for contacting the support email so we can collect your particulars, thanks!


#5