UD-3000 fail on Surface Pro 3


#1

I have a Surface Pro 3 and purchased two items:

  1. Plugable UD-3000 USB 3.0 SuperSpeed Universal Docking Station
  2. Plugable USB 3.0 to HDMI / DVI Video Graphics Adapter Card
    All worked well for 2 weeks then both monitors only show a black screen. I know they are connected as the amber light on each monitor goes to blue, but nothing is rendered on the screen. I’ve running DisplayLink_7.6M2 and Plugable UD-3000 is in my system tray. Not sure what else to try.

#2

FIXED! - Followed Stephen McCray’s advice on a different post.

First, can you completely reinstall the DisplayLink drivers by following these steps:

  1. Disconnect the adapter from the computer.

  2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
    http://displaylink.com/techsupport_fi…

  3. Download driver v7.6 M2 from the below link and follow the installation prompts.
    http://www.displaylink.com/support/sl…

  4. Reboot the computer.

  5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete.


#3