UD-300


#1

I updgraded to Windows 10. The Ethernet was not working on the docking station. Therefore, I uninstalled the drivers and connected the Ethernet back to my laptop and allowed the drivers to re-install. Once this was complete, I then plugged the Ethernet cable back into the docking station and it does not work.

Do you know if this is a Windows 10 issue or am I doing something wrong?


#2

Hi Derek,

Thanks for posting. I’m sorry the Ethernet port isn’t working properly in Windows 10. I’d be happy to help!

We’ve put up some some basic guidelines for our Windows 10 users when using our docks and USB video adapters (http://plugable.com/2015/07/27/window…) and based on your description of the behavior, the next step is to clean the DisplayLink driver for the dock from your system, which includes the Ethernet driver (it is not the same as the driver for the Ethernet port in your laptop) and re-install. Please follow these steps:

  1. Disconnect the docking station from your system.
  2. Download, extract and run the DisplayLink cleaner software --> http://www.displaylink.com/downloads/… to remove any previous bits of the drivers that remain on the system.
  3. Run Windows Update (Start > Settings > Update & security). Reboot when prompted. Repeat this process until there are no new updates found.
  4. Install the DisplayLink drivers from this link --> http://www.displaylink.com/downloads/…. Connect your dock when prompted during the installation.
  5. Reboot after the installation completes, and if all goes well, things should be working as expected once you’re back in Windows.

Hopefully that gets everything going again. Let us know the results when you have a moment and we will determine the next steps from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Thanks for the reply sir. Unfortunatley I have tried your instructions twice and it does not work. I know that the docking station works because it was working fine before the Windows 10 install. :frowning:


#4

Hi Derek,

Thanks for getting back and thanks for your patience on day 2 of Windows 10 being released :slight_smile:

The next step is to have you run our diagnostic utility PlugDebug (http://plugable.com/support/plugdebug) and send the file it creates to our direct email support address at support@plugable.com with ‘Ticket 111467’ in the subject line so we can match everything up. Once we have the file we can determine the next steps from there.

Thank you,

Bob


#5