Ubuntu 18.04 USB-BT4LE Not Configured

Bluetooth USB-BT4LE
1

Hi all,
Like it’s write on subject, since Ubuntu 18.04 I can’t use dongle bluetooth.
At the end, I bought a dongle USB-BT4LE in Amazon because it’s compatible with Linux Ubuntu ?
Infortunatly no working, stay on “Unconfigured” ( “Non Configuré” in french ), can you help me ?

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Capture d’écran de 2019-11-18 19-13-51.png979×714 43.6 KB

I tried to scan with bluetoothctl :
Preformatted text:~$ bluetoothctl
Agent registered
[bluetooth]# scan on
Discovery started
[CHG] Device 28:11:A5:47:CA:B1 Connected: yes
[CHG] Device 28:11:A5:47:CA:B1 Name: Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Alias: Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Connected: no
[CHG] Device 28:11:A5:47:CA:B1 Connected: yes
[CHG] Device 28:11:A5:47:CA:B1 Connected: no
[CHG] Device 28:11:A5:47:CA:B1 Name: LE-Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Alias: LE-Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Connected: yes
[CHG] Device 28:11:A5:47:CA:B1 Name: Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Alias: Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Connected: no
[CHG] Device 28:11:A5:47:CA:B1 Name: LE-Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 Alias: LE-Bose QC35 II
[CHG] Device 28:11:A5:47:CA:B1 ManufacturerData Key: 0x0901
[CHG] Device 28:11:A5:47:CA:B1 ManufacturerData Value:
41 12 ba fa 5e 65 c3 A…^e.
[CHG] Device 28:11:A5:47:CA:B1 RSSI: -74
[CHG] Device 28:11:A5:47:CA:B1 RSSI: -59Preformatted text

Thank’s in advance

2

Hello Yann,

Thank you for your post.

The adapter works without special configuration for most devices on Ubuntu 18.04.3

The first thing you should do is remove the pairing by selecting the LE-Bose QC35 II option shown in your screenshot.

After that, make sure that all your packages on Ubuntu are up-to-date. This can be done by using the following commands

sudo apt update
sudo apt upgrade

After completing sudo apt upgrade you’ll need to restart your PC. Then try pairing your headphones again.

If there are still problems after trying that process, please try the steps at https://plugable.com/2017/02/07/bluetooth-audio-problems-cant-get-your-bose-quietcomfort-35-connected-check-here-first/

On that page, click the button that reads ‘Click to Show Linux Information’, then follow the instructions there.

After trying those steps, if you’re still encountering problems, please contact us at support@plugable.com and include your Amazon Order ID and reference case number 287410.

I hope this helps.

3

Hi Andy,
Thank’s for your help
Unfortunatly, I did everything you told me but the issue still the same.
So I wrote an email to support@plugable.com : ticket ([#287434]

Thank’s again
Regards

4

Hi all,
PB solved, it was an issue with my Bose QC35, reset all previous bluetooth devices connections, and it’s ok now

Thank’s for your differents help !!

Regards