Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:
What I find is that if I boot up my laptop with the dock attached then everything works OK, but if I connect the dock to my laptop whilst it is running then I get the USB error and my ethernet and sound doesn’t work.
Since I come and go from my desk for meetings it doesn’t work for me to reboot my laptop every time.