So I picked up the triple display docking station about a week ago and everything has be working fine until today when i turned my computer on the 4K display port no longer worked. I don’t know if I received faulty hardware or if this is an issue someone else has encountered.
Hello Sebastian,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
If you haven’t already done so, fully unplug the dock from all devices, power, and USB-C cable to the host computer. Wait about 30-60 seconds, then reconnect the power cable first, USB-C host cable next, and USB devices last. Sometimes a reset in this order can resolve this issue.
If that doesn’t help, or you hit this issue again, just let me know.
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Plugable Technologies