Transferring several user accounts with USB 2.0 Transfer Cables

I am using the USB 2.0 to transfer from my old desktop to a newer laptop. I installed the software on the laptop from the website and on the old desktop from the disk. I installed the software on the admin user account on the old computer. I chose sync to transfer the files. Only the files from that account transferred. I tried opening another account but could not find the software there so I downloaded it under that account and tried again but it indicated that it was going to transfer the admin user account data only again. How do I address this?

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