Thunderbolt dock - USB ports not working

None of the USB ports on my Thunderbolt dock are working. I have tried resetting by removing the power supply and all USB devices, but it didn’t help. Please advise.

Hello Charles,

It looks like you already contacted us here a few months ago:…

Are you using the same computer as mentioned there? We never heard back from you after we had replied. For quicker responses it may be easier if you contact us directly at

Thank you,
Joshua Henry
Plugable Technologies