Thunderbolt 3 Dock


#1

Hello, I recently acquired the StarTech Thunderbolt 3 Dual 4K Docking Station that plugs into my Thunderbolt 3 port on my 2016 Alienware 15 laptop, and it works great for the two display outputs, I am able to connect two 4k screens at 60hz and it works great, the problem is that the rest of the ports randomly stops working. When I first connect a mouse or anything in the USB ports, they work fine for a little bit, but then I always get an error message that says the windows does not detect attached device, and then the devices stop working until I restart my computer, although the two screens continue working. Any help with this issue would be much appreciated!


#2

Hi Branden,

We’re only able to provide support for our Plugable brand products. If you’re having issues with a device from StarTech, they’ll be the best people to contact for assistance.

Thanks,
Gary


#3