Hello, I recently acquired the StarTech Thunderbolt 3 Dual 4K Docking Station that plugs into my Thunderbolt 3 port on my 2016 Alienware 15 laptop, and it works great for the two display outputs, I am able to connect two 4k screens at 60hz and it works great, the problem is that the rest of the ports randomly stops working. When I first connect a mouse or anything in the USB ports, they work fine for a little bit, but then I always get an error message that says the windows does not detect attached device, and then the devices stop working until I restart my computer, although the two screens continue working. Any help with this issue would be much appreciated!
We’re only able to provide support for our Plugable brand products. If you’re having issues with a device from StarTech, they’ll be the best people to contact for assistance.