I bought the Thunderbolt 3 docking station dock because I wanted to use my 4K monitor and peripherals with both my new Dell XPS 15 9560 and with my work computer, a new HP Elitebook x360 1030 G2. Both have Thunderbolt ports.
The Dell works fine. When plugged into the HP, only the monitor is recognized, no USB peripherals are (I have a Logitech K520 wireless keyboard and mouse set, a Brother HL-L2310D printer and a Scansnap scanner).
Is this a fundamental incompatibility or something that can be fixed?
PS, I don’t have administrative privileges to the HP computer.
Hello Charles,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
I suspect the lack of admin privileges on the HP may be part of the issue. Were you able to successfully authenticate the device as outlined here with the limited privileges?:
https://plugable.com/products/tbt3-ud…
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Plugable Technologies
Hi Charles,
If you need further assistance, please contact us at support@plugable.com
Best,
Josh