This device cannot start (Code 10) in Brand New Computer (with Diagnostic file)


I recently bought a beefy, awesome computer. Fresh windows install and for some reason I’m getting this error and cannot use my bluetooth headphones.

The product I’m using is your usb bluetooth connector.

which I really need because I intend to record gameplay footage. So I really need this to work.

I took the time to use your diagnostic tool. Here’s the file > (File removed per guidelines for personal privacy. We’ve received your file submission via direct email)

Looking forward to solving this soon.


Hello Brandon,

Thank you for reaching out! I’m sorry to hear that there are problems getting your Plugable Bluetooth adapter working well on your system. I would like to help!

I have responded to your ticket directly and I can help you with next steps there.


Viktoria | Product Owner | Plugable Technologies

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