The monitor is not working when I connect it through the docking station

I tried both HDMI and DVI connection but none of them works. The mouse connected to docking station works fine. And also when I connect monitor directly it will work fine too.

Thanks for getting in touch!

It sounds like the DisplayLink software may not be installed on your machine. Can you try installing the appropriate drivers from the following link?

If that doesn’t help, we should get in contact directly so I can grab logs from your system and see what’s going on. If that’s the case, contact me at and mention ticket #172229 for the fastest service.

Let me know how that goes!

Since we haven’t heard back to you, I’m assuming that the issue was resolved. If this isn’t the case, feel free to contact me at so I can help!