The monitor is not working when I connect it through the docking station


#1

I tried both HDMI and DVI connection but none of them works. The mouse connected to docking station works fine. And also when I connect monitor directly it will work fine too.


#2

Thanks for getting in touch!

It sounds like the DisplayLink software may not be installed on your machine. Can you try installing the appropriate drivers from the following link?

http://plugable.com/drivers/displaylink

If that doesn’t help, we should get in contact directly so I can grab logs from your system and see what’s going on. If that’s the case, contact me at support@plugable.com and mention ticket #172229 for the fastest service.

Let me know how that goes!


#3

Since we haven’t heard back to you, I’m assuming that the issue was resolved. If this isn’t the case, feel free to contact me at support@plugable.com so I can help!


#4