After the latest Widows update (April 2017), the video output on by Pluggable USB 3.0 dual monitors has stopped working.Any suggestions?
Toshiba Satellite Pro with Windows 7 Pro 64 Bit o/s
After the latest Widows update (April 2017), the video output on by Pluggable USB 3.0 dual monitors has stopped working.Any suggestions?
Toshiba Satellite Pro with Windows 7 Pro 64 Bit o/s
Hi Chris,
Thank you for reaching out to us! I am sorry that you have had an issues regarding your Plugable UD-3900 Dock, but I would be happy to assist.
Most likely what has occurred is, when Windows performed the newest “Creators” update, it reverted some of the DisplayLink drivers back to older versions. My suggestion to attempt to resolve the issue would be to perform a clean install of the dock, and update all of the associated software and drivers. If you could, please follow these instructions:
Let me know if this garnishes any immediate results!
Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support
Thanks Marc.
I followed the instructions and all is now well.
Thank you.
HI Chris,
That is fantastic!Thank you for working through all of those steps, I know it can be time consuming but I am glad that the clean install was able to rectify the issue. If you have any other questions, don’t hesitate to reach out and let us know at support@plugable.com.
Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support